Fahim (فَهيم)

Fahim is an AI-powered business assistant that handles customer conversations on WhatsApp and website chat, understanding intent and context to respond, qualify, and take action. Businesses train it on their own information—products, policies, and pricing—and define which actions it can execute automatically versus which require human approval, such as special discounts or refunds. When a decision needs a human, Fahim escalates only what truly requires attention, letting owners keep control while it handles the rest of the conversation and turns customer messages into completed actions like CRM updates or tickets.