Brien Grosinsky

Brien Grosinsky is a senior technical support engineer specializing in resolving complex SaaS, WebRTC, and API integration issues for enterprise clients. Working with platforms like Salesforce, ServiceNow, and Tanium, he handles escalations and collaborates with admins, network teams, and security engineers. Beyond support, he builds automation, diagnostics, and AI-assisted testing tools to streamline repetitive work and improve product verification processes. His approach to AI development emphasizes structured planning, architecture, and feedback loops that carry lessons forward into future projects. He shares his experience and projects through a personal blog and portfolio, showcasing tools like a documentation platform and automated verification agents.